Order Processing and Shipment:

Our suppliers are located in Texas, Florida, Georgia, California, Montana, North Carolina and New York. All of our furniture is shipped supplier-direct to the buyer. If your order is in stock and we process the charges to your credit card, it will ship within 5-7 business days from the date of your order. We ship via UPS, FedEx, USPS and DHL for larger freight. ETA times can vary depending on the carrier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@bunglecribs.com or our online chat, available 24/7.

Standard shipping is ALWAYS free to US destinations (excluding Alaska and Hawaii). Canadian orders, please allow 1 to 3 weeks for delivery. We do not ship to international destinations. 

Delivery Options

We offer White Glove service including product setup and assembly at your request at an additional cost (depending on level of service). Delivery options available to you:

1. Curbside (Liftgate) - Carrier will lower your shipment to the ground. 

2. Threshold - First Dry Area (Garage/Covered Porch) *Not Inside Delivery.

3. Room of Choice - Delivery to a designated room of your choice (up to 2 staircases).

4. Package Removal - Delivery to a designated room of your choice (up to 2 staircases) + Package Removal.

5. Assembly - Delivery to a designated room of your choice (up to 2 staircases) + Package Removal + Light Assembly.

Shipping Insurance & a piece of mind

Your items are fully insured from the time it leaves our warehouse to arrival at your home or business. This gives you the assurance you that if your item is damage while in transit, the cost to replace is fully covered by us at no cost to you. 

Damages

Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. Take pictures of all damages. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 5 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order. Because your item is insured by us, your claim will generally be processed immediately and a replacement item will be sent out to you.

Should you need to return your merchandise, please first review our return policy. Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the roundtrip shipping costs.

We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us at (888)-271-1193 or returns@bunglecribs.com and our team will ensure your issue is resolved as quickly and efficiently as possible. 

RETURN & REFUND POLICY

All returns must be requested within 60 business days from the date of purchase. A Return Authorization number is required. Contact us to receive a Return Authorization number.

Return Policy

• Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
• Pictures are required to claim defective merchandise with a copy of an invoice. Please e-mail or mail to: returns@bunglecribs.com
• We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
• There will be a 20% re-stocking fee for all returned items. (Call for details).
• Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
• All returned shipments must include Return Authorization number and original invoice.
• No cash refunds. Exchange and credit only.
• For all damage claims, please have the original invoice and Return Authorization number.

Remorse

We do not accept returns due to customer remorse or aesthetic dissatisfaction.

DEFECTIVE MERCHANDISE

If you encounter a defect in your product, we are truly sorry. Please call us at (888)-271-1193 or email us at returns@bunglecribs.com to request a replacement or return on the item.

HAVE ADDITIONAL QUESTIONS?

Please contact us at (888)-271-1193, Chat, or info@bunglecribs.com Monday through Friday.

WARRANTY INFORMATION FOR CABINET LOCKS AND LATCHES, APPLIANCE LOCKS, PLUG PROTECTORS, GROOMING KITS, NAIL CLIPPERS, NASAL ASPIRATORS, TRAVEL SAFETY, AND HOME SAFETY PRODUCTS:

Dorel Juvenile Group, Inc. (DJG) warrants this product to the original retail purchaser as follows: This product is warranted against defective materials or workmanship for 90 days from the date of original purchase. An original receipt is required to validate your warranty. DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.

To make a claim under this warranty you may contact us

Warranty Limitations: This warranty does not include damages which arise from misuse or abuse of this product.

Limitation of Damages: The warranty and remedies as set forth are exclusive and in lieu of all others, oral or written, expressed or implied. In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Limitation of warranties and other warranty terms and state law rights: Any implied warranties, including implied warranties of the merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

Please visit our product registration to register your product.

WARRANTY INFORMATION FOR BASSINETS, BEDRAILS, DIAPER PAILS, FEEDING BOOSTERS, HIGH CHAIRS, GATES, MONITORS, PLAY YARDS, STROLLERS, BATH, CAR SEATS, DIGITAL AUDIO, GATES, HUMIDIFIERS, THERMOMETERS, MONITORS, POTTY TRAINING, THERMOMETERS, AND WALKERS:

Dorel Juvenile Group, Inc. (DJG) warrants this product to the original retail purchaser as follows: This product is warranted against defective materials or workmanship for one year from the date of original purchase. An original receipt is required to validate your warranty. DJG will, at its option, provide replacement parts or replace this product. DJG reserves the right to substitute if the part or model has been discontinued.

To make a claim under this warranty you may contact us.

Warranty Limitations: This warranty does not include damages which arise from misuse or abuse of this product.

Limitation of Damages: The warranty and remedies as set forth are exclusive and in lieu of all others, oral or written, expressed or implied. In no event will DJG or the dealer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Limitation of warranties and other warranty terms and state law rights: Any implied warranties, including implied warranties of the merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some states do not allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither DJG nor the dealer selling this product authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

Please visit our product registration to register your product.

PRICE GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee.
• Promotions such as rebates and buy one, get one free offers are not eligible.
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..).
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.